FAQ

Shipping

Shipping usually takes between 2-4 business days (delivery Mon-Fri). Since holidays are not delivery days, your package will be delivered to you in this case on the next business day.

.

We ship orders to Germany, Austria, Belgium, Finland, France, Ireland, Italy, Luxembourg, Netherlands. Portugal, Slovakia and Spain.

Yes, your shipment will be sent with a trackable shipping service and you will find a tracking link in your shipping confirmation email. With this you can track the delivery status of your order online.

You can also check the current status of the shipment in our online store by clicking on "Tracking Your Order" in the menu and entering either your order number and email address or the tracking number.

No, this is not possible at this time.

Someone must be home at the time your shipment arrives, as we may require a proof of receipt. Don't worry if for some reason this is not possible. Our delivery partner usually makes more than one delivery attempt.

Alternatively, our delivery partner will leave you a card with info that the shipment was left with a neighbor or at a safe location, or when another delivery attempt will be made or where you can pick up the shipment.

You can track your shipment at any time via your tracking link in the shipping confirmation email and receive detailed information so you know exactly when to expect delivery.

Products

Unfortunately, our popular products sell very quickly. Therefore, it is best to grab them before others do. Perhaps you otherwise find a similar product that you like just as well or even better!

It is the one or none? Ok! We always keep our selection up to date. Therefore, please check back regularly to see if your favorite product is already available again.

Do you know what you're looking for? If so, you can simply click on the magnifying glass found at the top of every page and type it into the search bar.

But you can also just browse and get inspired. You do this by selecting a subcategory from the drop-down menu under each category.

No. We believe that animals should not suffer in the name of cosmetics. So you can fully enjoy our products without any concerns.

Yes. You can get up to 15% discount in our online store if you buy in certain quantities.

You can even get up to 30% discount if you sign up as a VIP Customer. You can find more information about this here.

We are an official partner of Nu Skin and sell only new and originally packaged products from the manufacturer. Every order is packed and shipped to you with love directly from Nu Skin's European central warehouse

.

We run everything online, so you won't find us in your local shopping center. Instead, we always do our best to wow you every time you visit our online store and provide you with a truly spectacular shopping experience.

So you don't have to worry about opening hours or making it to our store before closing time to pay us a visit and still find a parking spot. Instead, simply log in from the comfort of your own home or on the go and start shopping.

We try to inform you as accurately as possible about our products. Therefore, you will find in our online store, for example, detailed product descriptions, photos, information on ingredients, application and care instructions as well as document downloads.

If you would like more information, you are always welcome to contact us directly.

At all times, we want to ensure that the quality of our products meets our customers' expectations. By sharing your feedback with us, you will help guarantee that we continue to offer only products that we know our customers love.

Once you receive your order, you will receive an email from us a few days later inviting you to review the products you ordered. You can summarize your personal experience with the product in a few words. Don't forget to give a general rating for the product, using the 5-star principle.

Tips for writing a review:

1.) In your review, refer only to the product itself (not your overall shopping experience)
2.) Do not publish personal information
3.) Write your review in the same language as the online store version you shopped on
4.) A picture is worth a 1,000 words – therefore you can also add one or more pictures to your review

All reviews left for our products are checked and verified by the independent third-party provider Judge.me.

Returns

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed and in the original packaging. You’ll also need the receipt.

To initiate a return, you can contact us at info@spiritbeautyexcellence.com. If your return is accepted, we will send you instructions on how and where to return the package (returns center is in the Netherlands).

Items sent back to us without first requesting a return will not be accepted.

You can find all information about our refund policy here.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can find all information about our refund policy here.

No. Items you wish to return must be sent back at your own expense and with tracking (recommended) to the returns center in the Netherlands.

Until your return arrives at our warehouse, you are responsible for the goods. Therefore, please be sure to get a receipt when you send the return. With the help of the tracking number on your receipt, you can check the current status of your return.

Please note that it may take up to 15 days for your return to arrive and be processed. All returned products will be inspected upon arrival at the returns center. If a product is in unacceptable condition, it may be rejected and we may need to return it to you.

We will send you a confirmation email once we have reviewed the returned products and your return has been processed.

If you have not received confirmation of your return from us after the applicable return and processing period, please contact our customer service team via email at info@spiritbeautyexcellence.com. In order for us to process your request as quickly as possible, please provide us with the order number and tracking number of your return. Please also indicate which products you have returned to us.

Payments

You can pay with the following credit cards:

- MasterCard
- Visa
- American Express

In addition, payments are also possible with with the following options:

- PayPal
- Amazon Pay
- Klarna
- Apple Pay
- Google Pay
- Ideal
- Bancontact
- Cryptocurrency
- Gift Card

When completing your order, you can choose which payment option you would like to use for your purchase.

Your security is very important to us and your data is always safe with us. We take the issue of fraud very seriously. Therefore, all credit card holders must be validated and authorized by both us and the card issuer. To better protect our customers when paying online by card, you may need to go through some 3D security measures during the checkout process. This depends on your card issuer and may require you to enter a password or request a security code via email or cell phone.

As soon as your credit card is authorized, it will be charged immediately. You will then receive a confirmation email from us with the info that your order was successfully completed.

If it is not authorized, however, then we also do not charge your card and send you an email with the message that your bank or credit institution has not approved the payment. This is often only due to a minor issue. Simply contact the bank or card issuer for this.

You can pay in our online store only in Euro (€).

Your Klarna invoice will be sent by email to the email address you provided when placing your order, as soon as your order has been shipped. Please note that we will not send you the invoice, Klarna will send it to you directly. If you did not receive an email from Klarna, please also check the junk mail/spam folder of your emails in case the email was being filtered there.

You can alternatively access your invoice at any time here in the Klarna portal.

Your shopping is in safe hands with us. We use one of the most secure online ordering systems available and are constantly auditing and improving our software to provide you with the highest level of security at all times.

We use standardized Secure Sockets Layer (SSL) technology to enable encryption of potentially sensitive information, such as your name, address, and credit card information in the shopping cart and checkout area. Information exchanged between your computer and our website cannot be read if someone else intercepts it.

.

We usually send discount codes to customers who have signed up for our newsletter. Sometimes we also post discount codes on our social media channels or directly in our online store - so keep your eyes open for our promo deals.

.

If your payment is declined, the order is automatically invalid. Please place a new order if you still want the products. We cannot restore your order after the payment has been declined. Check your next order to make sure you have entered the information correctly or use a different payment option.

.