Refund Policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed and in the original packaging. You’ll also need the receipt.

To use your right of cancellation, you must inform us

SPIRIT - beauty excellence
Szillat Lina Szillat Derek GbR
Karlsplatz 3
80335 Munich
Germany

info@spiritbeautyexcellence.com
+49 174 3876 153

by means of a clear statement (e.g. by e-mail) of your decision to cancel this contract. If you want to send us a letter, this is of course also possible. For your cancellation in text or written form, you can use the attached sample cancellation form, which is not mandatory.

 

I hereby revoke the contract I concluded for the purchase of the following items:

Ordered on:
Received on:
Order number:
Customer's name:
Customer's address:
Customer's signature (only in case of paper communication):
Date:

Download Sample Cancellation Form as PDF

To comply with the cancellation deadline, it is sufficient that you send the notice of exercise of the right of cancellation before the end of the cancellation period. If your return is accepted, we will send you instructions on how and where to return the package (our return centers are in the Netherlands, the United Kingdom, South Africa, Australia, the United States, Canada, Colombia, Philippines, Singapore). Items you wish to return must be sent back at your own expense and with tracking (recommended).

Items sent back to us without first requesting a return will not be accepted.

Subscriptions
You can cancel your subscription at any time without a minimum term. For a cancellation to take effect for the next scheduled delivery, it must be made no later than 24 hours before the next charge. Otherwise, the order will be automatically processed and shipped.

You can cancel your subscription directly in your customer account or through our customer service.

Alternatively, you can flexibly manage your subscription:

• Skip a delivery: If you want to skip an order, you can do so directly in your customer account.
• Pause your subscription: You have the option to temporarily pause your subscription and resume it later.

The subscription will automatically renew at the selected delivery interval (e.g. monthly or every 2 months) as long as you do not cancel it. Payment is due at the time of the next scheduled delivery.

If a charge fails (e.g. due to an invalid payment method), your subscription will be temporarily paused until the payment has been successfully processed. If the payment is not updated as requested, the subscription may be automatically canceled.

The statutory right of withdrawal of 14 days applies to the first delivery of your subscription. Subsequent deliveries of your subscription cannot be revoked, but can only be canceled for future orders.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is damaged, if you receive the wrong item or if there is any other issue, so that we can evaluate the issue and make it right.

Please document the damage or issue with a photo to send us if required. Keep the item urgently. It must be returned to us as part of the process.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods, digital products and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have already taken the items out of the original packaging and / or opened them, a return and refund is excluded. The correctness of the application, according to the manufacturer's instructions, and prior checking for tolerance is the responsibility of the customer. Returns due to intolerance, are therefore also excluded. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notice for digital products
If you order digital products such as eBooks in our online store, we will inform you separately about the expiration of the right of withdrawal at the appropriate point in the ordering process. You must confirm your knowledge of this by clicking on a checkbox. By purchasing, you expressly agree that the execution of the contract begins before the end of the withdrawal period and that your right of withdrawal for digital products thus expires.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method (the initial delivery costs are only refunded in the event of a completely cancelled order). We reserve the right to refuse a refund until we have received the items back. If you return only a part of your order, we will refund you the corresponding partial amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have purchased items with a quantity or bundle discount and return one or more of these items, the refund amount will be adjusted according to the discount tier and reduced by the discount advantage.